Location Based Services: The Pros, The Cons and Where to Go from Here

It will be no surprise to our readers that at Spreed we believe strongly in the promise of Location Based Advertising (LBA). We have talked about LBA in many of our previous posts and have built powerful  LBA features into our CleverAds mobile advertising platform.

For those unfamiliar with Location Based Advertising it is any form of advertising that targets users in a specific location and provides them with geographically-relevant ads. LBA has been around for quite some time now on the web, but typically targeting users only on the city or neighborhood level. However, with the rise of smart phones and smart phone applications, LBA becomes a lot more interesting. Almost all of the new smart phones possess GPS capabilities. This means that advertisers can now target people down to peoples exact location as they move around their respective cities.

We believe that LBA is going to be huge for the retail industry and we are already starting to see the returns as outlined in some of our previous posts. Although LBA has been around for some time, the companies really pushing this space forward are the Location Based Services (LBS), such as FourSquare and Gowalla. These services let you ‘check-in’ to specific locations and see who else is there and where your friends are. They are also useful for pushing location based deals and incentive programs. Gowalla, launched in 2007 and Foursquare launched in 2009 (according to Wikipedia). In the race to be the dominant service Foursquare is clearly winning –  Techcrunch recently reported that they are 5x larger and are growing 75% faster than Gowalla every day.

Location Based Services are exciting and have been gathering momentum over the past two years.   However we wanted to take this opportunity to point out the pros, cons and where we think they are moving in the next 6-12 months in regards to their potential for Location Based Advertising.

Pros

  • These services are great at building brand loyalty. For example, if you are the person who ‘checks-in’ the most on FourSquare at a location, you become the mayor. Some stores offer free incentives to their current mayor. Also, there is a large opportunity to provide discounts to customers who ‘check-in’ a certain number of times. Think of this as an automated loyalty card program (i.e. Subway card).
  • They pull nearby users in. For example, Foursquare is beginning to push deals via a banner on the application for specific stores or venues if you ‘check-in’ around their location.
  • They let you know who is physically around you. I have been to many concerts and found out after the fact that friends were there. By using one of these LBS’s you can easily ‘check-in’ and find out who else is there (in real time).
  • They are great for Word-of-Mouth marketing. Users can add tips to locations. If you login to a location close by to a location where a friend has left a ‘tip’, you receive the WOM advise via a push notification.

Cons

  • People value privacy. I have been hearing from a growing number of people that they do not want everyone knowing where they are all the time. I think we are going to see this trend increase as time goes on. People are already worried about their privacy, but Location Based Services just up the ante on open information.
  • People are beginning to experience serious ‘check-in fatigue’. Every time you go to a location, you have to manually check-in. If you are only using Foursquare, it still gets tiresome; However, if you are using multiple LBS applications, it becomes out-right annoying.
  • There is very little utility for advertisers. Other than the location based deals that pop up every once in a while on Foursquare, there is very little value added to brands by these tools. People can provide you tips when you check in to a location, but there is no call to action, no directions to get to this location and definitely no ‘download a coupon’ option for this location tool.

If LBS apps are going to survive and become successful business ventures, they will need to address these cons. There is an interesting article in  today’s Mobile Marketing Watch about a new LBS app called GroupTabs. GroupTabs is set to launch in a few weeks and is a cross between FourSquare and Groupon. If you do not know about Groupon yet, they push local deals to subscribers daily. Grouptabs plans to push people deals from around their current location as they ‘check-in’. These deals will add a lot of value to the LBS chain and definitely provide utility for both the advertiser and the end user — which solves one of the major problems of the current tools.

The second article that inspired this post is based on ‘check-in fatigue’ and can be found here. In this article Saad Fazil of VenturBeat states that, “Auto checkins can become useful if, for example, I specify Starbucks as one of my favorite spots and am automatically checked in whenever I am there — thus making it easier for the company to offer discounts based on number of checkins.” I wasn’t too sure about auto check-in’s at first as people are already leaving these services because they do not want people to know where they are all the time. However, if you can specify what your favorite stores/locations are and have the tool automatically check you in when you enter the location, those problems cease to become a deterrent.

Now imagine if we mashed up the above two concepts and created an LBS application that allowed you to chose your favorite stores. Whenever you entered the store, you would be pushed a relevant coupon or promotional deal either for the store or for a relevant purchase. This would get rid of the ‘check-in’ fatigue, would in most cases solve users issues around privacy as these are not private location and would supply a great deal of value to the end user. This is the future of Location Based Services and where we would like to see this space going in the future in order to drive the Location Based Advertising Industry.

Only time will tell, but we think GroupTabs is on to a great idea and we whole heartedly support their efforts. If they can adopt the automated check-in system, we think they have  winner. At Spreed we are looking to push location based deals when people open up their newspaper app around one of the papers retail advertiser locations. The pop up would include directions to the location and a coupon for use on their next purchase. As end-users, newspaper publishers and advertisers, what do you think of this opportunity and Location Based Services in general? Let us know!

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Mobile Advertising in Canada Grew by 68% during Q1 2010

We need to apologize for the lack of posts in the past month, but as you can tell by the title, things have really been picking up. BuzzCity, a global advertising network that releases a quarterly advertising index, reported that mobile advertising grew by 38% globally in Q1 of 2010. As a personal anecdote, we can  report that Spreed’s clients  have been bombarded in Q1 by advertisers interested in reaching their respective mobile audience.

CEO of BuzzCity, KF Lai, stated that “This double digit growth is also seen beyond the top 20 markets reported on in the study. America saw a 54 percent increase of ads served over the three months in Q1 of 2010,” he said. “This sharp increase in growth, globally and in the U.S., can be attributed to the mobile-centric agencies who are delivering more constant and structured investments in the mobile medium.”

We must note here that these numbers reflect mobile banner advertising and not SMS or mobile search advertising. Banner advertising which is currently the heart and soul of mobile application advertising has traditionally been a fraction of its other two, much more mature siblings.

It is exciting to see the Canadian numbers grow by 68%, considering that Spreed’s headquarters are in Canada and a number of a marquee clients also are run out of the great white north. Canada is still only ranked number 5 in the World for mobile advertising spending. However, this is the first year we have made the top list and all of these figures are proof that mobile is a viable channel. Those media organizations who supported the wait and see strategy in regards to their mobile strategy should definitely take these numbers to heart.

Mobile advertising is still just a fraction of mainstream digital or broadcast advertising. However, page views and overall app and mobile web usage are increasing at a rapid rate. It is important to start on a mobile strategy at some point in 2010 if your organization wants to lock down users and start building up statistics in order to attract these advertisers.

Please see the chart below for exact numbers and rankings.

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Apple and Newspapers Can Co-Exist

This is a guest post from Kirk LaPointe, the Managing Editor of the Vancouver Sun, blogger at themediamanager.com and adjunct professor at the UBC School of Journalism.

The routinely strong Seeking Alpha site features a somewhat conciliatory post from media corporate financial advisor on the impending coexistence of the Apple iPad and the newspaper industry.

Dan Ramsden has some tough words for Google. He sees its recent encouragement of the newspaper industry to experiment as self-serving — the more papers try to do things online, the more Google’s search engine technology benefits.

But he makes an interesting choice in where to place the technological bet. While recent media coverage has suggested Google’s open-source design of its Android smartphone offers the greatest opportunity for old media to succeed, Ramsden begs to differ.

He is firmly in the Apple camp. It’s the technology of choice by consumers, it’s the technology company that has figured out (through iTunes and the iPhone) how to exact a premium for content, so it’s the technology the newspaper business should focus on serving.

“Newspaper and magazine owners, who are struggling to redefine their business models for a new online and mobile environment, would probably be well served to align themselves with the platform that can offer a revenue model, and a mobile marketplace, and leave the experimentation and iteration stuff to young entrepreneurs and startups that do not yet have a franchise to protect,” he writes.

He suggests: “Style, design, quality control, are all characteristics that will do much more to facilitate the popularity of paid content than one more colorful website that may or may not show up at the top of Google’s search results.”

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Mobile Newspaper Applications: Beyond the Headlines

It is often a habit of mobile developers to crunch every piece of functionality they can into their apps. This is a fatal flaw in many of the applications that we see built for newspapers and media companies today. There is a very fine line that needs to be drawn between user experience (UX) and functionality and we find many people try and cram everything, including the kitchen sink into their apps. When developing an app you must first think about what your goals are and how best to leverage the mobile platform. After you have defined your goals, you can then define the functionality.

If you are a regular reader of the Spreed blog or know much about Spreed:Inc, you will know that we believe that newspapers in this day and age need a mobile application. However, too often we see people try and cram everything they can into their mobile news reader. This is a problem in the newspaper industry as news websites have such a large amount of varying types of content.

Here at Spreed we advise our customer to follow a long tail niche approach to application development. The first application that any company develops should be focused specifically around their news content. However, by no means should you ignore all the other content that is available on your website. Now that many newspapers have applications it is time to start thinking about the different niche apps that can be built to include your other content while leveraging the unique capabilities of these phones (i.e. multimedia, GPS, built in camera). By no means should you cram all of this other content and functionality into your existing app. Each source of content applies to a different app and can provide yet another revenue source to your paper.

A few scenarios that we often suggest our clients to consider are sports apps, traffic/weather apps, tourism apps, classified apps, finance apps and home listing apps. These applications can be sold at a premium and leverage the vast content pool that newspapers already have access to. If you try and cram all these features into your main headline app, you will sacrifice both your UX and your potential future revenue.

There are three examples of strong niche apps developed by newspapers that I would like to show here:

The first is the GoVolsXtra application developed by Spreed for the Knoxville News Sentinel. Knoxville had already created a separate portal for their university sports team, so this was an obvious extension of their brand. We simply pulled their live stats, news, pictures and videos and packaged them together in an app. If Knoxnews tried to cram all this info into their main headline app they would not have been able to provide as rich of an experience.

The second app that I would like to highlight is a tourism app developed by USA Today (Gannett). The Gannett team has been very strong in the mobile space and many will call the USA Today application one of the best news apps in the iTunes app store. Although there is a lot of functionality in the USA Today headline app, they have done a very good job at balancing it and not allowing for any more than three clicks to get to any particular piece of information. USA Today has a wealth of content and they have decided to release numerous apps, however the best one in my opinion is the USA Autopilot app which is a great tool for any frequent traveler.

The final application that I would like to highlight and the newest entry in the market is the NYTime home finder app. This app lets you find home listings in the NYTimes database and find homes for sales/open houses that are around your current location. This app it light, easy to use and takes advantage of location based features of the iPhone. It is a huge win for the NYTimes who have not really updated their mobile application since it first hit the app store.

The point that I am trying to make here is that the application ecosystem holds a lot of potential for newspapers, but be careful not to replicate what you did on the web. Do not try and cram everything into your existing application as it will not service any of your primary goals; building retention, generating revenue. There is so much content available within a newspaper website and each set of content can lend itself to a specific application. Each app presents a huge opportunity to become a major revenue generator for the newspaper. I am not saying here that you should not include some of your niche content in your headline app. For example you can still have a sports news  in your headline app and then different niche sports apps that present scores, statistics as well as news.

A good strategy moving forward is to watch your headline app statistics very carefully. The key here is to not include loads of functionality around your content in your headline app to the extent that it becomes bulky and impossible to navigate. If you see that people are reading your sports section, travel section, weather section or books sections  heavily, there is a good case to be made for building a niche app around that content in order to leverage the functionality of these device to build a richer user experience in a separate app. The devil is in the details and it is very important to keep your eyes on the stats to see where your mobile opportunities lay.

If you have any questions on how you can leverage your existing content to build an app please let us know.

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Retailers are Ready to Spend on Mobile

Last week retail executives descended upon Palm Desert, California for the annual eTail West conference. ETail West is North America’s leading multi-channel retail event, so why is this of interest to Spreed, publishers and media executives? At the end of the week over 150 of the top executives opted in to stick around for an extra day and learn all about mobile advertising and marketing. This is the third retail conference that I have heard of that is putting an emphasis on retail and it is clear now that retailers are ready to embrace the mobile market.

Why are retailers now becoming attracted to mobile advertising? Mickey Khan of Mobile Marketer puts it best when he states that, “retailers are now open to the virtues of mobile marketing and commerce. Once again, consumers have led by indicating their new preferences for shopping, searching, emailing, photo-clicking, communicating and networking, game-playing and interacting with ads through mobile devices – on the couch or on the run.”

Publishers and media companies need to take this as a sign that times are changing. A number of companies have been holding off on an application strategy because they didn’t think they could fill the advertising inventory; this is clearly changing. Companies that already have an app should be making sure that their ad platform is conducive to the retail environment.

So what is Spreed doing to help our clients and prospective publishers and media companies attract retailers? Our ad platform he been built with our clients ad partners in mind. We offer a range of advertising options that are perfect for the retail environment. Firstly, we offer mobile flyers, which allow users to browse through a retailers entire catalog directly through a publishers applications.

Secondly, we are offering location based advertising which will connect readers to brick and mortar businesses as they approach them geographically. We know how many applications are being opened within the general vicinity of retail locations and these analytics can be very beneficial in closing leads and offering value. Both of these options have the potential to engage the users in a high value interactive setting and can offer great returns to advertisers.

We are excited to be hearing about the interest in the retail market and would suggest that all of our clients begin speaking to these prospective advertisers as well as Spreed about what the different ad opportunities are.

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